Author: JL Aquino

Hate Fees? Shopee’s mobile wallet allows you to send money for free, buy cheap loads and more at this 4.4 ShopeePay Sale!

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With ShopeePay, send money for free, buy the cheapest load up to 5GB for ₱10 only and grab Free Shipping from March 27 to April 6.

As early as March 27, check out the best deals and promos as Shopee opens the 4.4 ShopeePay Sale. Shopee’s mobile wallet grants you access to numerous perks such as sending money for free, buying the cheapest load up to 5GB data for ₱10, and claiming Free Shipping vouchers on your purchases.

Send money for free, buy cheapest load, and avail exclusive rewards with ShopeePay

On top of all the shopping perks, there are useful features that you should try to maximize the benefits from your mobile wallet. Send money from your ShopeePay wallet to any bank, e-wallet, or Shopee user for free. As an additional treat, you can get free ₱100 when you send money for the first time via ShopeePay from March 27 to April 4. Your first transfer also qualifies you for the “Send, Scratch & Win” raffle promo. Get a chance to win coins and vouchers, and earn an entry for the raffle draw of ₱100,000 weekly. For more info, visit https://shopee.ph/m/shopeepay-send-money-for-free.

Stay connected when you’re on vacation when you buy prepaid load and data promos from major telcos. Avail of ShopeePay’s cheapest load offer to get up to 5GB for only ₱10—perfect for when you want to post your travel memories on social media anytime, anywhere.

Before planning your summer trip, settle your monthly bills and get up to 100% cashback on participating billers such as Meralco, Maynilad, Globe, Smart, PLDT, Cignal, RCBC, and Metrobank starting March 27.

With your summer trips fast approaching, pay with ShopeePay and get 30% cashback on all your hotel bookings, including EstacioUno Boracay, Richmonde Hotel Ortigas, Quest Hotel Tagaytay, Solea Palm Resort Mactan, Mithi Resort and Spa Bohol, and White Breeze Palawan. You can also get big savings when you visit “ShopeePay Near Me” on the Shopee app and purchase ₱1 Deals. Redeem your discounts by paying with ShopeePay in-store at partner merchants such as Potato Corner, Papa John’s, Gong Cha, Puregold, National Bookstore, The Generics Pharmacy, Metro Oil, and more.

Start your 4.4 shopping early and make the most of the opening sale

On March 27, shoppers can enjoy the hourly flash deals that offer various items at irresistible prices for as low as ₱1. Set your alarms and get amazing deals during the rush hours sale starting at 12 AM. The 4.4 Opening Sale on March 27 also features lots of all-day deals that are too good to miss out on. Trying to find the best deal for you? Here’s a list that you can check:

With more people out and about, one closet staple to consider is the Crocs Stucco. They’re lightweight, comfortable, and very versatile to wear on beach trips, out-of-town travels, or casual visits to the mall. For those looking to stand out and look glammed up for any occasion, check out the Beauty Glazed Eye Palette that comes in a bunch of shades such as yellow, orange, pink, purple, blue, green, red, and black. Capture moments spent with loved ones using the realme Narzo 50A Prime and its 50 megapixel AI triple camera that takes quality photos you’ll be excited to share and post online. Parents are beginning to plan fun and safe summer activities and they need a trusted brand to keep their babies feeling fresh and clean. They can’t go wrong with the Johnson’s Active Kids Shampoo, available in a more affordable twin pack.

Watch out for the 4.4 ShopeePay Sale TV commercial that will leave you humming to the jingle for days. Visit Shopee’s official YouTube page at https://www.youtube.com/shopeephilippines on March 26 to catch this.

Mark your calendars for themed days and win free cash via ShopeePay

Leading up to April 4, look forward to themed days that will keep you hooked such as Summer Electronics Fair on March 27, Global Deals Fair on March 28, Fashion Fair on March 29, Payday Sale on March 30, Summer Beauty Fair on March 31, Kid’s Wear & Toys Fair on April 1, Pet Care Fair on April 2, and Sports & Motors Fair on April 3.

While you’re waiting for the best deals, you can also join the Pera 4 All: P5,000 Roleta Giveaway – daily livestreams from March 28 to April 2, 12PM, where you can claim instant cash via ShopeePay with Lucky Roleta and stand a chance to win as much as P5,000.

For more information on the 4.4 ShopeePay Sale, visit: https://shopee.ph/m/4-4-opening-sale

Download the Shopee app for free via the App Store or Google Play.

Chimeraland Pre-Registration Event Kicks Off, First Trailer Revealed! The Boundless Fantasy Universe of Chimeraland is About to Open

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CHIMERALAND – A Boundless Universe of Fantasy Awaits You. Chimeraland, a vast new open-world massively multiplayer online (MMO) game, is now open for both mobile and PC gamers to pre-register their interest. Gamers who pre-register atchimeraland.com from December 16 onwards, can ensure they are fully informed of game developments and have the first glimpse of Chimeraland once the game is officially launched in early 2022.

UNIQUE FEATURE IT HAS TO OFFER

There are a number of unique aspects to the game which are likely to appeal to current both Mobile and PC gamers. One of the key features is the game’s focus on ‘Eastern’ mythology, with the inspiration driven from ‘Classic of Mountains and Seas, renowned Chinese literature famous for its ancient mythical beasts.

Players in the game will have the opportunity to explore the huge world and, in the process, encounter many fascinating beasts and monsters which they can admire, battle, tame or, thereby evolving new ‘Chimeras’ with individual characteristics, shapes, and abilities. As a result of this system, the combination of potential creatures that could be encountered in the game is practically unlimited and provides players with endless opportunities for experimentation and imagination.

The world of Chimeraland is also unique in that it is spherical, just like the real world. This means that players will never encounter invisible walls and will be able to enjoy true adventures across over 4000 square kilometers of the map, which includes four continents, explorable seas, and oceans. On top of main continents, Night Sky is another featured in-game planet where players will be able to visit and explore as they develop their capabilities.

Phyllis, Producer at Level Infinite said, “We think that Chimeraland will strike a real chord with Malaysian gamers and want to encourage them to pre-register so they don’t miss out on any developments before the game launches in early 2022. Chimeraland defies standard definitions or explanations and really needs to be played to be appreciated. We have had great feedback from our beta-testers who are all really excited for the game to officially launch and we will be revealing more information about that soon. Based on our testing we know that Chimeraland will provide a fantastically open-ended and rewarding gaming experience that both mobile and PC gamers can really immerse themselves in.”

HIGHLY CUSTOMISABLE

The game offers players huge amounts of freedom and a good example of this is a highly developed base/home building feature. This will give players the capability to build their own personalised homes in any corner of the game (including under the sea) with thousands of modules and styles to choose from, letting players really stretch their imaginations and creative capabilities.

Another evolutionary highlight of the game is raising your own unique Chimera Pets using an “alien system” of “devouring” or “evolving” which gives your pets unique shapes and powerful abilities. From a bunny to a ten-thousand-year-old behemoth, all monsters can be captured as pets.

Chimeraland is an MMO so one of the key priorities for the developers, which is in keeping with the game’s vision to create a world beyond imagination, was to ensure that players will be able to differentiate themselves visually from other players. As a result, players have the ability to choose from dozens of different races, with huge character customization and tweaking options. By design, all characters have access to the same race and occupational capabilities, so players are free to create any outlandish character they want with no limitations or penalties based on their aesthetic choices.

GET READY FOR THE LAUNCH & GRAB YOUR REWARDS

Chimeraland will offer both challenging Player versus Environment (PvE) and Player versus Player (PvP) action. The largest beasts and monsters will take teamwork, skill, and the right equipment to overcome. Players will be able to choose from multiple weapons and can freely switch between them during fights, creating limitless tactical and strategic choices (especially when collaborating with other players) which will ensure combat is both fun and engaging.

Get rewards like Cowries, Legendary Pill and Pet Egg via pre-register on the official website, and pre-registration to achieve a specified number of people can also be unlocked in accordance with the stage, to obtain the HP Essence, Intelligence Pill, Lv. 2 Mount Skill Book and other luxury rewards, valued up to 40 US dollars. In addition, the official community also held a series of reservation activities, participation can get many in-game super useful new virtual treasures for travelers!

Start your fitness goals now with the Redmi Watch 2 Lite

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Get ready to be fitter and healthier this new year as Xiaomi is launching the newest fitness buddy, the Redmi Watch 2 Lite

It is never too early to start working on your health and the Redmi Watch 2 Lite can help you reach those goals. The colorful and stylish watch features a holistic set of features designed to help you throughout your fitness journey while offering various designs to match your style.

The Redmi Watch 2 Lite enjoys upgraded software and now features over 100 fitness modes, 17 professional modes, and more than 90 extended modes, such as outdoor running, swimming, cycling, HIIT, hiking, and more, so you can be sure that your unique personal fitness routine will be covered by its features. It also has an improved positioning accuracy with its multi-system standalone GPS, which can also shorten the average convergence time. It is also water-resistant and can last for short amounts of time submerged in water for a maximum depth of 50 meters, perfect for use in a pool.

Users will also be able to track their SpO2 or saturation of peripheral capillary oxygen levels*, which is the estimated amount of oxygen in your blood. The Redmi Watch 2 Lite can keep tracking even while you sleep and notify you when you have low levels of SpO2, which is caused by snoring, intense workouts at high altitude, excessive brain activity or lung problems.

With its 1.55-inch touch display, the Redmi Watch 2 Lite also offers a bigger screen-to-body ratio that will give users a better visual experience. It also has over 100 watch face design options to choose from for a colorful touch display to suit your style anytime. You never have to worry about running out of charge as the Redmi Watch 2 Lite has a battery life of up to 10 days and features a magnetic charger that is smaller, convenient, and compatible with multiple Xiaomi devices.

Garmin Launches Give A Garmin Promotion with Exclusive Giveaways in Time for the Holidays

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Garmin Philippines has announced its Give A Garmin promotion that will run from December 2 to 31, 2021.

Customers who purchase any Garmin watch during the Give A Garmin promotion period can get a free Stay Healthy Kit and a slot to the virtual Choose Healthy Workshop happening on January 15, 2022.

Simply spend a minimum of PHP 20,000 in a single receipt from official Garmin Brand Stores, kinetic.com.ph, Lazada, Shopee or Garmin PH Viber Community, then fill up the Garmin form with the necessary details to register. First 100 registrants will receive the Garmin Stay Healthy Kits, while the Choose Healthy Workshop will be open to all registrants.

The Garmin Stay Healthy Kit and Choose Healthy Workshop are specially curated to help Filipinos kickstart healthy habits and work towards a better version of themselves for the new year. The Garmin Stay Healthy Kit comprises of many gifts including a scented candle, essential oils, tea leaves, resistance band, Honest Junk Super Gummies, low-calorie Fitbar Crispy Rice Bar and more. Through the virtual Choose Healthy Workshop, attendees will also learn daily life hacks from yoga, nutrition and tea experts, and get to experience either a scentsorial yoga or a bandercise workout to get their heart pumping!

Extending its recently launched #HealthIsAChoice #ChooseGarmin campaign into the festive holiday season, Garmin Philippines hopes that Filipinos will continue to choose health and lead healthy lifestyles, by gifting themselves, or their loved ones, the gift of health through the Give A Garmin promotion.

Smart wearable devices enable users to monitor scientific data 24/7

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Health and wellness have become many Filipinos’ top priorities these past months as people look to boost their immunity against the pandemic. Despite the growing emphasis on achieving a healthier lifestyle, however, many find it difficult, if not fail altogether, to meet their health, wellness and fitness goals. With the extended lockdowns changing people’s habits and limiting physical activities, more people face problems with their metabolism, which plays a critical role in maintaining good health.

Garmin, the leading brand of smart wearable devices with more than 60 million active users worldwide, uses health technology to accurately track users’ data and scientifically quantify their health status and guide them in achieving their health goals. Garmin‘s 2021 Asian User Health Data Report, which tracks Garmin smart wearable users’ data from January to September 2021 using the smartwatches’ Resting Calories and Active Calories features, reveals lower active calories and higher stress levels among people in most Asia countries compared to last year, which could be attributed to the pandemic and restricted outdoor activities. The study shows the Resting Calories of men and women in Asia 55 years old and above dropped significantly. Older users, however, clocked more Weekly Intensity Minutes than younger users, indicating growing health consciousness as people get older.

Garmin’s study indicates people with a higher average Weekly Intensity Minutes consumed more calories — both Active and Resting Calories — emphasizing the importance of exercise in maintaining good metabolism, which in turn improves one’s health. To encourage Filipinos to choose a healthier lifestyle, Garmin launches a new campaign aimed at helping users stay motivated and on track in their fitness goals. The #HealthIsAChoice #ChooseGarmin campaign encourages a scientific approach to pursuing health goals for the long term, with smartwatches as a way to track progress, maintain good metabolism and keep motivated. With this campaign, Garmin hopes to make exercising and leading a healthier lifestyle an easier choice for more Filipinos.

Choosing Health with Garmin

Watch the #HealthIsAChoice #ChooseGarmin campaign video here.

A sedentary lifestyle has been a pressing concern among a growing number of Filipinos even before the pandemic. Garmin’s latest report reveals Filipinos average 42.82 Intensity Minutes, the fourth lowest average values in the SEA region with Hong Kong leading at 53 minutes. The extended indoor living further limited people’s activities these past months, and specialists pointed this increases the risks for severe COVID-19 symptoms and other diseases.[1]

Filipinos ranked fourth globally in terms of being sleep-deprived, according to a study by Sleep Cycle in 2019. The report revealed Filipinos sleep an average of 6.5 hours a day versus the recommended 7 or more hours of sleep for adults.[2] In terms of stress level, the country was second only to Indonesia in having the highest stress level in Asia, according to Garmin’s 2021 report. Staying physically active and having adequate sleep are important in boosting metabolism and health. Improving blood oxygen health, avoiding excessive stress, building or maintaining muscle mass and maintaining proper hydration are also vital.

Garmin Asia Senior Director Mr. Scoppen Lin shared, “The public’s awareness of health has improved significantly, and a lot of it has to do with the pandemic. In 2021, Garmin’s health and wellness product lines, which feature comprehensive health functions such as blood oxygen monitoring, had a strong growth of approximately 30 percent in the Asian markets.”

Garmin’s smart wearables help users keep an eye on health factors by monitoring sleep and stress, blood oxygen saturation, heart rate and respiration rate. Garmin encourages more health enthusiasts and fitness rookies to #ChooseGarmin in their self-training and physical activity monitoring and measurement.

To motivate users to continue exercising and boost their metabolism toward achieving better health and fitness, Garmin’s devices have sensors and trackers that show users’ progress. These help users see how their bodies are reacting to physical activities. Seeing positive results can give them a sense of achievement and motivate them further in their health and fitness journey.

Comprehensive Health Monitoring Features

Garmin’s smart wearables monitor important health functions related to the metabolic rate such as resting calories and active calories consumption. These devices also monitor heart rate, oxygen saturation, stress level, advanced sleep monitoring, fitness age, hydration and other important health functions.

These features aid the user in determining exercise quality and developing good habits to improve their metabolism and overall health. The Heart Rate tracker, for example, can be used to measure exercise intensity. The body’s efficiency in burning fat improves when the exercise heart rate is between 65 percent and 79 percent of the maximum heart rate and the intensity of the workout results in slight shortness of breath while still feeling relaxed and comfortable.

The Stress Level widget monitors changes in the heart rate and provides Relax Reminders (when enabled) to calm down when stress levels run high. The Sleep Monitoring Tracker analyzes the user’s heart rate, oxygen saturation level, respiratory rate and activity data through the three sleep cycles (light sleep, deep sleep, and REM). It provides a score based on the quality of sleep. The Hydration widget records the user’s water intake with reminders to hydrate from time to time.

Garmin’s smartwatches also have built-in workouts, including high-intensity interval training (HIIT) in select watches, which users can access and download more from the Garmin Connect app. Fitness Age widget uses chronological age, weekly vigorous activity, resting heart rate and BMI or body fat percentage to estimate if the body is younger or older than the user’s actual age.

The most notable monitoring feature of Garmin’s smart wearables is the Pulse Ox sensors. Pulse Ox is one of the most-trusted technologies in detecting blood oxygen saturation.

Blood oxygen saturation (SpO2) refers to the concentration of oxygen in human blood and is a valuable indicator of one’s health. Insufficient oxygen in the body’s tissues can lead to hypoxia, the chronic state of which leaves the body “low on fuel” resulting in dizziness, lethargy, fatigue and frequent yawning. Long-term low levels of oxygen in the blood can cause obesity and decrease in metabolism.

The Pulse Ox feature in Garmin’s devices measures a user’s oxygen saturation concentration throughout the day and in real-time to identify the body’s ability to absorb oxygen. Tracking SpO2 gives users insights on their physical performance under all kinds of conditions, even while sleeping. Monitoring SpO2 during snoozing hours can help determine if one is experiencing any sleep disorders.

The Pulse Ox feature is available in select Garmin smart wearables in the Philippines, including the Venu 2/2s, Venu Sq, Lily, vívomove series, Forerunner 245 Music, Forerunner 745, Forerunner 945; Instinct Solar, fēnix 6/6S/6X Pro Solar, tactix Delta Solar and Descent Mk2/2S/2i. These come in diverse designs and features to match the user’s lifestyle.

Learn more and activate Pulse Ox feature on Garmin smartwatch here.

To help Garmin’s #HealthIsAChoice campaign reach more people, Dr. Geraldine Zamora recently took over Garmin Philippines’ Instagram Stories to conduct a Health Talk + Q&A session to answer health-related questions from the audiences. The whole IGS session can be found in the ‘Wellness’ IGS highlight.

“Strive to be physically fit. It’s important for us to keep moving. If you cannot find the time such as an hour or two every day, a few minutes per day would do. Try to get enough sleep at night and have a balanced diet. As much as possible, we have to try replacing ‘bad foods’ with good ones. Finally, do what you think is good for your mental health,” Dr. Zamora reminded when asked about her top recommendations for staying fit and healthy.

The #HealthIsAChoice. #ChooseGarmin. campaign will run from mid-November to December to champion a safe and healthy holiday season. It will include many exciting activities and promotions to look out for. For more information, check out the minisite here and follow Garmin’s social media pages Instagram and Facebook.

Sterling Bank of Asia supports San Juan’s BJMP Livelihood Program

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Sterling Bank of Asia (SBA) has selected San Juan City’s Bureau of Jail Management and Penology (BJMP) as one of this year’s beneficiaries of their annual Corporate Social Responsibility (CSR) program, the Kind Heart Gives Campaign.

Persons Deprived of Liberty (PDL) of San Juan City‘s BJMP showcased their craftsmanship in their parolmaking project, which also serves as an opportunity for them to support themselves and their families financially. The “parol,” which is one of the most iconic symbols of Filipino Christmas, is a staple decoration in most houses.

“The parol is a great expression of the Filipinos’ faith and hope,” said Cecilio San Pedro, SBA’s President and CEO. “We’d like to take this opportunity to extend our support to the PDL’s of San Juan City as we move towards a brighter Christmas celebration in these challenging times,” San Pedro added.

During the announcement of the activity, Sterling Bank of Asia employees also ordered their own parols to bring home and hang in their homes.

“It is inspiring to see how our fellow employees happily bought their own parols as a way of helping these persons deprived of liberty,” said Dulce Edillor, SBA’s Human Resources Group Head. “From a company-led initiative, our fellow employees voluntarily involved themselves in the project,” exclaimed Edillor.

TCS Success: Purpose-led Innovations Driven by Commitment to People and Community

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Tata Consultancy Services (TCS) (BSE: 532540, NSE: TCS), a leading global IT services, consulting and business solutions organization, has been operating in the Philippines for more than 13 years. Throughout these years, TCS remained committed in helping its clients realize their vision, create new opportunities and build a better future for the community.

TCS draws inspiration to deliver more accomplishments from the many success stories with their partners. Today, TCS celebrates its triumphs with its people, whose dedication and hard work contributed to the company’s success and most especially to benefit the community. The company currently has almost 500,000 of the world’s best-trained consultants in 46 countries, including the Philippines. They all contribute to making TCS’ purpose-led innovations a reality as they equally enrich themselves in the process.

Paul Mascarinas, Banking, Financial Services and Insurance (BFSI) head at TCS Philippines, noted TCS’ commitment to enabling clients to realize their goals is reflected as early as in the relationship-building efforts “We start by making sure we understand the client’s objectives. In line with the company’s Building on Belief philosophy, when we deal with customers, we bring everything available to us to make each project successful. We are able to fuel the transformation of customers’ businesses by drawing upon the expertise of our staff, who have both the contextual knowledge and necessary skills to deliver customized solutions. Most importantly, we value the relationships made with every customer and we plan to partner with each one for the long haul,” Paul said.

Paul Mascarinas, TCS Philippines Banking, Financial Services and Insurance (BFSI) head and Romer Sto. Domingo, TCS Philippines sales and customer relations director

Paul, who started as a delivery leader for a mortgage process and now heads the entire BFSI vertical in TCS Philippines for both IT and Cognitive Business Operations (CBO) services,

said TCS creates a positive impact not only on clients but on many Filipinos as well. “Driving growth, whether through ramp-ups on existing businesses or by winning new logos, essentially means helping Filipinos find more employment opportunities, which in turn leads to a better quality of life for many. When we perform well in terms of operations and delivery and get commended by our customers, we don’t only bring pride and joy to TCS, we also help build a stronger brand for the Filipinos with these customers across the world,” he said.

Romer Sto. Domingo, Director – Sales and Customer Relations in TCS Philippines, has likewise witnessed how improvements in customers’ overall performance through TCS’ world-class solutions cascade to end-users. He said that every unique and successful project rolled out by the company helps build a win-win relationship between the client and its consumers. Romer notes that challenges are inevitable but solutions are constantly evolving to deliver better outcomes because sustained efforts are imperative to drive business continuity and growth.

With more than 25 years of industry experience, Romer is considered a veteran in the industry. As a TCSer, he places a high value in building trust and maintaining a win-win relationship with his clients. “I have been able to establish strong long-term relationships with our clients by keeping our promises on time and on budget. We are able to secure client trust by being transparent with them on all issues. This close collaboration helps them achieve their goals and engage the community at the same time,” he said.

A company with a heart

Catherine Veluz-Zeta, who has been with the company since 2013 and currently heads the Partners and Alliances Group that collaborates with partners to promote TCS Philippines as one of the country’s top service providers, points out being part of the company is also a purposeful experience. “TCS Philippines goes beyond the typical IT service provider. It also aims to help make a meaningful difference in the community it operates in,” Catherine shared.

She highlighted TCS’ commitment to its Corporate Social Responsibility programs, “I have witnessed the efforts of TCS Philippines to support local communities during the pandemic. We extended help to Caritas Manila and Ospital ng Makati. Fostering the ‘One TATA’ philosophy, TCS Philippines also conducted a donation drive where 1,300 employees pledged a portion of their salaries.”

Catherine said TCS also extends aid to nonprofit organizations that share its advocacy to provide social assistance to vulnerable communities in this time of crisis.

“There’s fulfillment in being a TCS employee and being part of an organization that makes an effort to build a better future by constantly creating amazing things with technologies and solutions that are accessible to everybody and also helping the community thrive,” she added.

An enabler of manpower growth

Catherine acknowledges how TCS has played a key role in her own growth both professionally and personally.

“Having to perform multiple roles in my almost 9-year stint with TCS meant being passionate about delivering only the highest standard of quality and upholding integrity in what I do. These core values have helped me grow as a person and a professional, which in turn enabled me to succeed in the company,” she said.

TCS inspires its employees to achieve excellence in all that they do, Catherine shared. “By expecting only the best from its people, TCS motivates me to set bold targets for myself and pursue them knowing my strengths and capabilities. TCS has influenced me to extend the pride of working for one of the top IT companies in the world to my day-to-day life by committing to my goals 100 percent each time.”

Having been with the company for more than nine years now, Romer said he has experienced significant growth from all the learnings and exposure he got from TCS. “More than being able to work with many top-level clients and receiving awards, TCS has given me the opportunity to grow as a person with purpose. Every solution that I provide to my clients is an answer that can address the needs of many,” Romer shared.

Paul added, “We are pushed to challenge the status quo and find better ways of doing things. As I continue to climb the career ladder, I not only build on my knowledge, experience and skill sets but also create opportunities to assist our clients and influence the community.”

As a global leader recognized as a Top Employer by the Top Employers Institute and one of the Best Companies to Work for in Asia by HR Asia, TCS Philippines remains committed to producing competent individuals and living up to its promise of delivering best-in-class employee experience.

Caltex continues growth in 3rd Quarter of 2021, expands into auto & motorcycle aftermarkets

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Caltex opens 6 new retail service stations, 15 new Caltex Havoline autoPro shops and 14 bike Pro sites

For the third quarter of the year, Caltex, marketed by Chevron Philippines Inc. (CPI), further strengthens its network and brand growth with six new retail service stations, 15 new Caltex Havoline autoPro shops and 14 new Caltex bikePro shops all over the country.

To service and provide quality, safe and clean fuels and lubes to motorists, Caltex opened stations in Metro Manila, Bukidnon, Leyte, Zamboanga and Camarines Norte, which are all key cities and provinces in the country.

The first retail site is in P. Cayetano Blvd, Taguig City, which houses Bonifacio Global City, one of the leading financial centers in the country. Another Caltex site that recently opened in Metro Manila is located in Eusebio, Pasig City. Primarily, a residential and industrial area, Pasig has increasingly become a commercial area in recent years with the establishment of the Ortigas Center Business District.

Caltex opened more retail stations in key provincial areas across the country as well. In Bicol region, Caltex recently opened a retail station in Brgy. Pamoragon, Daet, Camarines Norte, a popular surfing spot among surfers worldwide. Beginners and pro surfers often visit this area due to consistent waves and soft sand beach throughout the year.

In the Eastern Visayas region, Caltex recently opened a retail station along the Diversion Road, Cogon, Ormoc City. It is a coastal port city that serves as Western Leyte’s economic, cultural, commercial and transportation centre.

Caltex also opened retail stations in key areas in Mindanao, one of which is located along the National Highway, Poblacion, Manolo Fortich, Bukidnon. Known as the region’s food basket, it’s the leading producer of rice and corn. Pineapples, bananas and sugarcane are also grown on plantations in the province.

Lastly, Caltex opened a retail site at Zamboanga West Coastal Road, Gusu, Zamboanga. Dubbed as the Sardines Capital of the Philippines, about 70% of the city’s income comes from sardine fishing and processing. Zamboanga City is a natural harbor for vessels visiting the rich fishing grounds of the Zamboanga Peninsula and the Sulu Archipelago, located near the western extremity of the Mindanao continent.

Continuously Delivering Top Quality Lubricants and Services

For motorists looking for high quality service and products for their cars’ needs, 15 new Caltex Havoline autoPro shops recently opened in the following locations: Quezon, Isabela, Angeles, Pampanga, Batangas, Bacoor, Cavite, Bacolod, Negros Occidental, Iloilo City, Iloilo, Roxas City, Capiz, Cebu, Misamis Occidental, Zamboanga and South Cotabato.

Caltex also opened 14 new Caltex bikePro shops in the following stations: Cabanatuan City, Nueva Ecija, Pampanga, Batangas, Cebu City, Zamboanga del Norte and North Cotabato. These autoPro workshops and bikePro sites provide top notch Caltex lubricant products and services like maintenance checks and car repairs to make one’s journey hassle free.

CPI Country Chairman Billy Liu said, “We will continue to strengthen our growth by opening more Caltex stations at the most needed areas so that local motorists and travellers can have a joyful ride with high class quality fuels and lubricants together with first rate services.”

Despite the pandemic, Caltex has opened 25 retail sites and 55 combined Caltex Havoline autoPro workshops and Caltex bikePro sites around the Philippines since the beginning of 2021.

TP releases new wave of digital solutions for first-rate CX in the new economy

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Teleperformance, a global leader in digital integrated business services, has been supporting the surge of the new digital economy through an array of customer experience or CX solutions developed from its Technology, Analytics, and Process Excellence (T.A.P.ℱ) innovation framework.

A new economy is dawning and digital transformation is key for enterprises and brands to harness growth from a resurgent market of on-demand services. With people doing more and more activities online, companies should look into leveraging convenient and reliable digital channels.

As a committed business partner, Teleperformance is offering a comprehensive suite of customer solutions to help companies adapt to this changing economic environment. Included in its armory of digital solutions are customizable tools that allow brands to leverage robotics and AI in optimizing the value of analytics to ensure every customer interaction is done safely and efficiently. The idea is to decrease human effort while delivering responsive and empathetic service that makes life easier for consumers.

Among these solutions are TP Interact, TP Time Tree, TP Digital Assistant, and TP Voice2Messaging. For instance, TP Interact is an automated performance management solution that combines automation, data analytics, and applied intelligence to process all customer verbatim (exact words and sentiments), and agent behaviors, allowing us to capture the full journey of each interaction and implement effective solutions.

TP Time Tree that integrates people management principles with robotic process automaticn (RPA). This expedites assigning, monitoring, and reporting tasks, especially for back office, non-voice operations. As a productivity tracking and case management app, TP Time Tree fills the productivity gaps and opportunities in both work-from-home and brick-and-mortar setups.

For its part, powered by Natural Language Processing (NLP) and Design Thinking, TP Digital Assistant provides a customer-facing chatbot serving as the go-to touchpoint for queries and requests, a digital resource providing real-time knowledge and technical support to agents, and an Internal Support Bot that automates back-office processes and manages performance.

Meanwhile, a package of call conversion solutions called TP Voice2Messaging covers different stages of the customer journey and unifies the experience by integrating all channels – voice, email, chat, SMS – into a single platform to create a highly advanced digital customer experience. This solution can speed up an enterprise’s digital transformation by promoting and offering messaging services in different stages of the customer’s call.

TP has provided explainer videos for TP Interact, TP Time Tree, TP Digital Assistant, and TP Voice2Messaging to illustrate the features and benefits of these tools for the benefit of everyone interested in exploring the innovations introduced by the industry. The videos help people appreciate the value that latest technologies bring to elevate a new type of customer experience.

“When things work well, the high-tech platforms allow customers to enjoy a high-touch experience that demonstrates how brands are taking care of them and their needs. Interactions such as changing travel details, for instance, or getting support for a new gadget or finding out how to return a purchase can become positive experiences. Supporting customers and actively providing solutions through a channel they prefer will strengthen their relationship with the brand,” says Teleperformance Philippines Chief Operations Officer Joey Marquez.

A recent Teleperformance Customer Experience Lab research revealed that there is a dramatic effect on loyalty when customers are satisfied with the channels offered by a brand, with a loyalty intention that is 43% higher than dissatisfied customers. By offering customers the channels they prefer to use, brands increase the opportunity to achieve increased customer satisfaction, loyalty, and advocacy.

 Converge Debuts First “Fiber Fast” Business Center in Greenhills

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Keeping its promise to continuously innovate its services, leading fiber internet services provider Converge ICT Solutions Inc., together with its marketing services provider, Myriad Real Properties Unlimited, Inc, on October 22, 2021 unveiled the Fiber Fast Lane – consisting of the Park N’ Apply facility, and its first ‘Drive-Thru’ payment avenue – in its flagship business center in Greenhills.

This ensures quick and efficient line application while limiting contact between subscribers and service personnel.

In line with the goal of Converge to Go Deep in Luzon – further expanding its reach in existing markets – it fast-tracked the rollout of several business centers this month, key among them an innovative new branch in Greenhills, San Juan City.

“This is a novel way for us to serve the rising customer demand in a fast, efficient, and more importantly, safer manner. With the Park N’ Apply facility, you can apply for a Converge line in just a few minutes in a virtually contactless manner,” said Converge CEO Dennis Anthony Uy.

A customer can apply for a Converge broadband line in three steps:

A customer may roll in and transact with a business center officer in the Park ‘N Apply slot, where he will be given a menu of broadband plans and services. Upon choosing, the officer will check necessary requirements.

  1. The customer may then fill out an application form. The business center officer will validate the area serviceability and application details, after which the application is considered in-process and the customer may exit.
  2. The business center will email a confirmation of the subscription and the schedule of installation.

These quick and convenient facilities complement the standard application and payment processes done inside the business center.

“For our customers who still want to talk to our customer service representatives, they can also walk-in to the company’s newest full service business center. Every Converge business center offers sales, payment, and after-sales services, plus a self-service payment kiosk to limit contact,” said Converge Chief Operations Officer Jesus Romero.

The Greenhills Business Center will soon make available its drive-thru payment avenue for easier, on-the-go bills payment.

“We fully support Converge’s commitment to serve more and more Filipinos through innovation and service improvements such as this unique drive-thru business center that will provide customers with ease and convenience in their transactions,” said Myriad General Manager William Sia.

The 2-storey business center in Connecticut Avenue, within the Greenhills shopping district is equipped with the standard health and sanitation equipment such as a thermal scanner and alcohol stations.

Converge began increasing its business centers starting 2020 to meet the surge in demand from both residential and enterprise customers.