Category: Fiber Broadband

 Converge Debuts First “Fiber Fast” Business Center in Greenhills

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Keeping its promise to continuously innovate its services, leading fiber internet services provider Converge ICT Solutions Inc., together with its marketing services provider, Myriad Real Properties Unlimited, Inc, on October 22, 2021 unveiled the Fiber Fast Lane – consisting of the Park N’ Apply facility, and its first ‘Drive-Thru’ payment avenue – in its flagship business center in Greenhills.

This ensures quick and efficient line application while limiting contact between subscribers and service personnel.

In line with the goal of Converge to Go Deep in Luzon – further expanding its reach in existing markets – it fast-tracked the rollout of several business centers this month, key among them an innovative new branch in Greenhills, San Juan City.

“This is a novel way for us to serve the rising customer demand in a fast, efficient, and more importantly, safer manner. With the Park N’ Apply facility, you can apply for a Converge line in just a few minutes in a virtually contactless manner,” said Converge CEO Dennis Anthony Uy.

A customer can apply for a Converge broadband line in three steps:

A customer may roll in and transact with a business center officer in the Park ‘N Apply slot, where he will be given a menu of broadband plans and services. Upon choosing, the officer will check necessary requirements.

  1. The customer may then fill out an application form. The business center officer will validate the area serviceability and application details, after which the application is considered in-process and the customer may exit.
  2. The business center will email a confirmation of the subscription and the schedule of installation.

These quick and convenient facilities complement the standard application and payment processes done inside the business center.

“For our customers who still want to talk to our customer service representatives, they can also walk-in to the company’s newest full service business center. Every Converge business center offers sales, payment, and after-sales services, plus a self-service payment kiosk to limit contact,” said Converge Chief Operations Officer Jesus Romero.

The Greenhills Business Center will soon make available its drive-thru payment avenue for easier, on-the-go bills payment.

“We fully support Converge’s commitment to serve more and more Filipinos through innovation and service improvements such as this unique drive-thru business center that will provide customers with ease and convenience in their transactions,” said Myriad General Manager William Sia.

The 2-storey business center in Connecticut Avenue, within the Greenhills shopping district is equipped with the standard health and sanitation equipment such as a thermal scanner and alcohol stations.

Converge began increasing its business centers starting 2020 to meet the surge in demand from both residential and enterprise customers.

Converge taps First Gen clean energy for Manila headquarters

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Leading fiber broadband provider Converge ICT Solutions Inc. is switching to 100% renewable energy to power its main office in Pasig City, committing to purchase a total of 2.5 megawatts (MW) of geothermal energy up to 2023 from pioneering clean energy company First Gen Corporation.

“The clean energy that First Gen will provide for our head office in Pasig complements our business in more ways than one. It reflects our choices as a responsible company that wishes to do its share for the environment,” said Converge CEO Dennis Anthony Uy in a virtual signing ceremony held recently.

“Thank you to our newest partner Converge for sharing the same vision and values as us by choosing 100% clean energy and sharing our goal of achieving a low carbon future. The 2.5 MW of purely renewable energy from Tongonan geothermal power plant owned by our subsidiary Energy Development Corporation will bring Converge one step closer to reducing its carbon footprint, and as we’d like to say – Powered by Good,” noted First Gen Chairman and CEO Federico R. Lopez.

“The Philippines is especially vulnerable to the impacts of climate change, and this has direct implications on the future of our business too. We have chosen to take decisive action now. This is the first major step in our journey to becoming carbon neutral,” added Converge Chief Strategy Officer Benjamin Azada.

In inking the two-year supply contract, which became effective September 26, Converge is making strides on its sustainability commitment where it aims to pursue greener options in its operations.

The clean energy will be sourced from Tongonan geothermal power plant in Leyte (which is owned by First Gen’s subsidiary, EDC), with the energy firm providing a maximum of 1.5 megawatts during the first year, increasing to 2.5 megawatts through its second year.

This is in participation with Department of Energy’s (DOE) Retail Competition and Open Access (RCOA) program which allows consumers deemed to belong in the “contestable market” to choose their electricity supplier.

“Aside from helping save the environment, we also expect operating cost savings, although this isn’t the primary reason for the switch. Our driver for partnering with First Gen is to reduce our greenhouse gas emissions and give back to the planet.,” said Converge President and Chief Resources Officer Grace Y. Uy.

First Gen Corporation currently services a growing list of direct clients shifting to green power all over the country and is among the first Renewable Energy Supplier approved by the DOE for the Green Energy Options Program (GEOP).

This shift to renewable energy is the latest sustainability initiative of Converge in recent months as it expands its corporate social responsibility agenda.

First Gen Executive Vice President Victor Emmanuel B. Santos, Jr. said: “We are truly happy to collaborate and partner with like-minded customers who value a sustainable future and believe that all of us need to take progressive steps towards it.”

“Consumers now buy LED lights instead of traditional light bulbs. Efficiently-powered appliances lower electricity bills. Electric vehicles shuttle employees to work. Businesses like Converge are realizing that wasting less energy isn’t just good for the planet, it’s also good for business,” Santos added.